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YOU NEED TO DOWNLOAD THIS APP NOW!! ...SO YOU DONT MISS OUT SCROLL DOWN TO FIND OUT WHAT TO DO.

NHS BIRMINGHAM AND SOLIHULL HEALTH APP

This brand new app which replaces any previous ones you may have used is the go-to app for all your GP related needs.

Screenshot 1

So what can you do on this new app?

  • Book appointments at your own practice or a local extended access hub
  • A symptom checker to guide you on the best route of care
  • Order medication
  • Telephone calls with you GP
  • Video calls with your GP
  • Help with your on going health condition
  • Self-care advice
  • …and more!

New practices are being added every week so don’t worry if you don’t see yours on the list yet, it’ll be up and running soon.

If you have any questions or comments about the app please get in touch at bsol.comms@nhs.net

You can also visit the Birmingham and Solihull Health App website 

How to download the app

Simply visit your app store by clicking the icons below!

  Google playApple store

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with the latest GDRP data and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act and General Data Protection Regulation GDPR patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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